Loss and Damage Claim

All freight claims are processed in accordance with National Motor Freight Classifications ("NMFC") Principles and Practices of the Investigation and Disposition of Freight Claims found in NMFC Items 300100 through 300155.

Progress

All OF THE FOLLOWING DOCUMENTS MUST BE SUBMITTED IN SUPPORT OF THE

  • Fully completed Loss and Damaged Claim Standard Form for Presentation.
  • Copy of the original freight bill and/or Bill of Lading.
  • Copy of the Original merchandise invoice, reflecting all trade or other discounts, allowances or deductions of any nature
  • If product can be repaired, please include a copy of the repair invoice or estimate(s)
Start

Notice to Claimants - Loss and Damage Claim

Claimants are requested to make use of this form for filing claims with R+L CARRIERS. Claims should be filed directly with R+L CARRIERS, Attn: Freight Claims Dept., P.O. Box 271, Wilmington, Ohio 45177-0271, and will be considered properly presented only when the information and documents called for on this form and in the R+L CARRIERS INSTRUCTIONS FOR SUBMITTING FREIGHT CLAIM have, as far as possible, been supplied.

Before presenting a claim on account of loss and damage, the following important information respecting claims should be given careful consideration:

  1. The terms under which property is accepted and transported by a carrier are stated on the Bill of Lading issued by the carrier; also in schedules, tariffs and classifications issued or subscribed to by the carrier. Persons intending to file claims should, before doing so, examine the terms and conditions under which the property was accepted and transported.
  2. Carriers and their agents are bound by the provisions of law, and any deviation therefrom by the payment and claims before the facts and measure of legal liability are established will render them, as well as the claimant, liable to fines and penalties by law.
  3. In order that R+L CARRIERS may have an opportunity to inspect goods and thereby properly verify claims, any loss or damage discovered after delivery should be reported to the agent of the delivery line, as soon as possible, immediately upon delivery, or within 5 days after receipt of goods by consignee. concealed loss and damage claims should be supported by an “inspection Report Form” covering the joint inspection of the loss or damage by consignee and the R+L CARRIERS’ representative.
  4. It is a common practice for manufacturers and others to ship large quantities to key points for warehousing and later distribution to surrounding areas. In many instances, the original container is not opened and the contents examined before re-shipment to final destination. When this practice is followed, it is impossible to determine after delivery to final destination whether loss or damage of a concealed nature occurred before or after re-shipping. Consignees can usually expedite settlement by securing initial shipper’s and warehouse’s cooperation in supplying necessary billing reference so that shipment can be identified in handling with carriers rendering transportation to the distribution point.